Résumé

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Jacob Menard

Husband & Father
Technology Enthusiast


✦ Professional Summary

Experienced IT and Operations Professional leveraging 16+ years of leadership across small businesses and large teams.
Focused on optimizing technology and workflow efficiency through hands-on problem solving, innovation, and process improvement.


✦ Experience

ADP – HCM Service Consultant
January 2024 – Present
Serve as the primary point of contact for 20+ ADP NAS clients.
Provide expert-level support and training across ADP platforms including eTime, Workforce Manager, and Workforce Now.
Collaborate on system improvements, pay policy configurations, and security management.
Maintain client satisfaction through detailed service request management and proactive communication.


SLH Retail Investments INC. – Co-Owner / Founder
November 2017 – Present
Founded and operated a successful multi-location retail company.
Directed operations, financial oversight, and expansion strategy from 1 to 2 locations within the first year.
Implemented detailed inventory forecasting and business intelligence reports to guide strategic decisions.
Negotiated property leases and maintained positive relationships with landlords and management firms.
Grew annual sales from $120K in Year 1 to $600K+ by Year 4 through strong customer retention programs.


Prior to 2017, additional work history available in the downloadable résumé.


✦ Skills

Technical: SQL, Docker, Kubernetes, NGINX, Linux Administration, FlexGet, Raspberry Pi Lab

Software: ADP eTime & Workforce Manager, WordPress, Visual Studio Code, Microsoft Office Suite, QuickBooks

Certifications: CompTIA A+


✦ Education

CompTIA A+ Certification
Self-Directed IT Training and Certification


✦ Personal Projects

Built a three-node Kubernetes cluster using Raspberry Pi devices for high-availability computing.
Developed this minimalist personal website using Hugo and NGINX.
Automated media management workflows using FlexGet and Docker.


References available upon request or in the downloadable résumé.

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